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Department of Motor Vehicles launches customer survey

What services would you like to see at the DMV of the future The Department of Motor Vehicles poses this question with the launch of a new customer-service survey on its website. The new survey available online through July 15  is part of the department's “DMV Vision 2015” initiative that ties into the 100th anniversary of the Department of Motor Vehicles. Customer ideas will be incorporated into the department's strategic plan as a living document that brings a fresh, innovative approach to how the agency conducts business.

Motor industry faces some bleak months ahead, the DMV has unveiled several new products and services with the customer in mind, including: Appointment Notify, where a reminder call is made to customers three days in advance of a scheduled appointment; Virtual Hold, which gives customers the option of receiving a call-back from a DMV representative that same day; and self-service terminals in selected DMV field offices that make vehicle registration that much easier.

The DMV is also offering advance appointments, either by phone or via the Internet, whereby customers can secure an appointment with one or two days notice. In a bid to achieve the 7 million target for Hyundai-Kia vehicles, he said, the group has to keep up with fast-changing global trends by setting up an organized cooperation system for better communication among production facilities and sales corporations worldwide.Chung has said Hyundai Motor together with its affiliate Kia Motors Corp. became one of the world’s top five car makers with combined sales of 6.6 million vehicles in 2011.Both have pulled off double-digit growth for three years in a row since 2009 but the rate is expected to sink to 6.1 percent this year.”

The chief stressed that growth of the car industry is forecast to slow down and competition will be fiercer this year. “We have to establish a foothold as one of the global top companies with more solid management.”
 

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